Privacy

Tuya Taste does not and will not intentionally provide information with third parties unless consented by you or required to do so by law. To view our full Privacy Policy, please click here

Shipping Information

At Tuya Taste, we prioritise the efficient and secure delivery of your orders. Here’s everything you need to know about our shipping process:

Shipping Times

Deliveries take 2-5 days from date of dispatch.

Shipping Charges

Shipping cost is based on weight. 

• 0g-500g will incur $9.60 shipping fee
• 501g-1000g will incur a $12.50 shipping fee
• 1001g+ will incur a $14.50 shipping fee

Our preferred courier post is Sendle, however, we may dispatch via alternative carriers depending on shipping destination including Australian Post. We are always in search of better partners for future deliveries.

Dispatch

Orders are dispatched twice a week, every Monday and Tuesday.

Order Processing

Final orders for the week are processed every Sunday at 8:30pm. If you place an order on Monday morning, we cannot guarantee that will be dispatched for the week. 

Delivery

We prioritise convenience for our customers. No signatures on delivery are required for all domestic postages. However, all wholesale and commercial deliveries will require a signature on delivery to the customer’s address.

Refund and Return Policy

We do not accept returns or exchanges if you have changed your mind after receiving our products.

(Our products have a best before life and we cannot resell your allocation as it will lose its shelf life)

In the event that you would like to issue a refund on your order based on a shipping-related or quality-related claim, please contact us via email at info@tuyataste.com.au using your order contact details with your order number reference.

If you change your mind before dispatch, we will issue a full refund

Dissatisfaction

Tuya Taste takes pride in creating quality products. Our products are made with fresh ingredients and no nasties, produced every week in the heart of Brisbane. 

• Tuya Taste offers a 100% satisfaction guarantee and we will accept returns from our customers for warranted dissatisfaction.
• (Customers will be subject to return fees and shipping costs). However, we have 100% confidence that you will love our products.
• If you are dissatisfied with our products because of quality, please email us at support@tuyataste.com.au citing the following:
  • your reason of dissatisfaction
  • order details including: order number and date of purchase
  • and a photo of the product
• Our team will review your reason and we will advise corrective action moving forward. We will be in touch within 30 days after your enquiry
• In the case where the product weight is significantly less than has been quoted, email us of this reason and we will offer an appropriate solution

Payment for Goods

All items for sale in our online store are listed in Australian Dollars (AUD). 

Our checkout is secured using SSL (Secure Socket Layer) technology, which encrypts your payment information to help protect details such as your credit card. 

The checkout process for payments by credit card is run by WooPayments

Need Help?

For additional information regarding any of our policies, please Contact Us and we will get back to you as soon as we can.

By using our online store, this constitutes your acceptance to our Terms and Conditions and Privacy Policy